Support and ticketing

Battery Chargers

• Does this charger share one negative for both input and output?

Campervan Heaters 2KW - 4KW

• is this the latest Eberspacher Airtronic heater? don't really need anything fancy and complicated, just want to keep my van warm in the back for the dogs. Thanks
• hello, can you confirm that this heater is the very latest generation S3 D2L? It's a good price, I need the latest S3 because spend alot of time over 10000 ft, that's over 3000 mtrs guys. Thanks for any help
• Hi do you know if/when this heater will be back in stock. I have a customer in need of a replacement

Eberspacher Heater Parts

• will this pump work with a Webasto heater?
• Hi, I have a diesel heater with 60mm ducting. Do you sell a 90 degree elbow type connector ? My ducting has to take a sharp right turn coming out of the heater, and I’d like to reduce the duct bending radius, if possible.
• Hello, we are wondering if the Eberspacher Airtronic 802 is the same as the Airtronic 801 controller
• My problem is that the heater is located at the rear of our van, transversely, so the ducting has to take a tight turn for it to run forward. I need to box the heater ducting in also, so any space I can save is welcome
• my heater blower motor has a label that reads 252069200200. It's a D2 airtronic and this is the only motor I can find on your website. Will it work?
• I need to replace the mini controller on an airtronic d2 installed in 2003, will a 221000320800 fit rather than the model ( 221000320700) that is installed now?
• Hi, I have an Espar Eberspacher heater with an Easy Start Pro controller, it is showing code "H1 Service". I have downloaded lots of manuals and can't find this code. Thank you.
• I have this Easy start select control in my camper and it is for airtronic heater, but it only stays on for 60 min I have tried to change the program but with no results. Can you suggest a replacement controller
• Do you have the wiring Diagramms for the Connection to the different spots and could you send it to me?
• K, i have looked it up and mine is a H-Kit aswell. How do I connect the controller? Thanks a lot for the support!
• Would this fit as an outlet for an autoterm diesel heater. Thank you
• Hi, will this work with my new S3 d2l heater? Is it the quiet version? Thanks
• hi will this fit the airtronic d2 heater . also is this the continuous running controller . and also display current temperature in vehicle with out the use of a separate temperture sensor thanks malcolm
• hello, can I install a remote temp sensor with Eberspacher Easystart Select? I have been told it's not possible
• Do you have service kit for eberspacher hydronic?
• I have just bought a boat with this Can you tell me the startup procedure for the heater as the previous owner never used
• My water temperature sensors are stuck, oxidated, can you help me with new ones? It is a D5WSC 252147 Thanks, Sybren
• Can this be powered from UK mains power supply?
• I am planning to fit an S2 D2L heater. I have 3 questions please. 1. Can I fit an 802 controller with S2 D2L and does it just plug-in direct to the heater connector ? 2. Is it possible to extend the cabling (buy an extension cable) to have the 802 say 3 metres from the heater ? 3. Assuming just a basic / simple system ( e.g turn on the heater and switch off after 30 minutes / when people feel a bit warmer) - is the 802 controller all that is needed ?
• Does this device come in any other colours than black?
• Hi I'm after a gasket for the burner bit serial number R252069060100 Thank you
• Would i be able to use the Eberspacher EasyStart PRO with the Webasto Thermo Top C TTC DIESEL HEATER

Electrical Accessories

• Hi there, I have a Webasto heater Air Top 2000 ST STC remote temperature sensor | 1319842A | 9005004B, can you tell me if I can shorten the cable for easier fitting?

Inverters

• Hi please can you let me know what serial numbers (model build date) you have available for the Victron mp2 5k? I need to add new units into a parallel system and my existing ones are HQ2212 and HQ2301. Thanks Jon

Marine Accessories

• please is this silencer available on it's own, without the pipework? I already have this heater fitted
• is this the best air inlet silencer for my Air Top 2000 STC? I read that it's okay for EVO 40 and 55, just wondering about my smaller 2kw webasto heater. Thanks
• Hi is there a drawing showing where all the seals fit inside the filter bowl. Many Thanks
• Regarding part 292100012023CHC what size mounting hole is required please ?
• Regarding part THF24MM straight exhaust fitting, what is the measurement from fixing flange to end of 24mm pipe please ?
• Hello. Re Webasto marine heater Fuel Filter upgrade | 4110766A - will the hose tails fit 5mm ID fuel hose please ?

Vehicle Heater Kits

• How does the Eberspacher D8LC heater replacement unit work?

• What do you get in the Air Top 2000 STC RV Kit?

• Does this model, have a thermostat, or can you supply a kit for the model 

• My eberspacher turns on but will not keep running after the 2nd try to run. I’ve replaced the in line filter and the pump is definitely working and is spitting out diesel on inspection. I’ve yet to check by the igniter and the filter by it. What do you think is the problem please?

Vehicle Water Heaters

• We bought an upgrade Eberspacher DW5 which was installed this winter by our boatyard. The kit included a S3 and Easy Start Controler. It is meant to run with one radiator and 2 matrix heaters each with local Tstats. It used to be the case that swithing on the DW5 brought the matrix heaters on after a short interval. Now the matrix blowers are either on all the time or have to be operated manually at the T stat. On checking the wireing it seems the fans are directly connected to the live feed and therefore not reliant on the controller, I cant see any provision for connecting the controller to the fans of the matrix heaters in the documentation- how should it have been done? It actually works fine apart from having to switch the fans on and off manually. The controller diagnostics say the heater is OK but on the controller it gives 4 error messages, 1 Int sensor defective 2, no heater 3, Mismatch and 4 invalid system configeration . These can't be right as the heater is there and working perfectly. As far as I can see there is no connection to the matrix fans other than the live feed. How should the matrix fans have been connected? No room temp is shown on the display - I dont think that matters as the matrix fans have T stats . The upgrade is new so the chances of an temp sensor defect seem small. If I understand correctly the S3 aims to keep the circulating water at 75 degrees and does this at the heater so the room temp not being displayed does not seem to be major problem. But is there any danger that without the internal sensor in the Easy start it could all over heat? The boatyard who installed it say it is all working as it should do. If so why the error messages? Your advice would be much appreciated. Regards Alan & Linda Fisher

Webasto Heater Parts

• Can you clarify, which actuator cable do I need with this Y branch? Thanks
• Can you confirm? If this is in stock 14941A
• Hello, can you tell me if this surround is suitable for a Webasto Uni Control Air Top EVO Thermo Top EVO 7 Day Timer | 9034520C? Many thanks
• What is the difference between the Webasto solinoid valve type A and type B ?
• Is the Webasto 92649B actually also compatible with the EVO 55, or is there a different part number for an extended chord temp sensor for the EVO 55? Thanks!