Help & Contact

Butler Technik collect VAT for customers with delivery addresses in European Union countries. All orders that do not exceed the EU VAT threshold of €150.00 (One Hundred and Fifty EUROS) in value will have VAT collected at checkout. If EU customers require VAT to be collected on all orders they may place multiple orders with values not exceeding the €150.00 threshold.

VAT is not collected on orders exceeding the €150.00 threshold. These taxes and any duties payable will be collected from the customer by the relevant tax authority at port of entry.

Butler Technik pay collected taxes to the EU country of delivery through our IOSS intermediary located in the Netherlands.

Please read more information here.

If you wish to return goods, you must inform ButlerTechnik of your intention to return your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from ButlerTechnik and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back for refund in an unused, unopened condition.

Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods are not received we will only consider a request for refund on proof of completed receipt/delivery of goods to ButlerTechnik from your nominated courier.

Contact: sales@butlertechnik.com

Cancellations and Returns - Online shop

Our returns policy does not include manufacturer warrantable items. Please speak to our support department or email sales@butlertechnik.com if you believe your item has failed within warrantable circumstances.

Refunds and Right to Cancel

You have the right to cancel your order within a 14 (fourteen) day "cooling off period", which starts the day after you receive your items. You can apply for a refund within 30 (thirty) days from the date of invoice.

Prior Notification of Intent

If you wish to cancel an order or submit a refund request under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform ButlerBus Technik Ltd of your intention to cancel or return your order by either phone, email or post within the 14 (fourteen) day cooling off period for order cancellation, or 30 (thirty) day period for refunds.

When Butlerbus Technik has received your request you will receive confirmation and given authorisation to return goods. Please quote and include your original invoice number. All goods must be in a re-saleable condition.

You will be required to return goods at your cost by an insured and trackable method. If goods go missing we will only consider a request for refund on proof of completed receipt/delivery of goods to Butler Technik from your nominated courier. Once we have received goods we will then issue you a full refund less any delivery charges.

If you are unable to arrange a return please contact us. We can arrange collection on your behalf but a charge will be made which will be deducted from your refund total.

If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order.

Orders that have already been processed and/or dispatched cannot be cancelled; they must be returned to ButlerBus Technik Ltd for refund following receipt of goods by customer.

We will do our very best to assist and enable a quick refund process upon receipt of returned items.

Thank you for your continued understanding during this process

Returns address:
FAO: RETURNS
ButlerBus Technik Ltd
Bridge Road
Aubourn
Lincoln
LN5 9FD
United Kingdom

• Specific Terms:
• All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser.
• ButlerBus Technik Ltd are not responsible for any shipping or insurance charges relating to return of goods.
• Please be aware that ButlerBus Technik Ltd may NOT be able to accept for full or partial refund/credit any items that have been prior installed by the customer before return. Such goods/components shall be deemed 'used' and therefore unable for subsequent resale.
• Specifically, but not exclusively, the return of prior installed electronic items used for purchaser diagnostic or trouble-shooting purposes shall not be considered for full refund.
• The decision to refund or partially refund prior installed items shall remain solely at the discretion of ButlerBus Technik Ltd.
• The decision to refund or partially refund goods returned beyond 30 days after original date of sale shall remain solely at the discretion of ButlerBus Technik Ltd.

Your statutory rights are unaffected by the above. Consumers other than Business trade customers are further protected by UK Consumer Protection (Distance Selling) Regulations 2000.

If you have any questions please ask our support department prior to returning any items.

The return will be processed 2 to 3 days from receipt of item.

The overall time period taken to process a return is subject to the chosen return method.

Once the returned goods are received and checked, providing that they have not been fitted, are in original packaging and are not damaged. A refund will be issued within 2 to 3 working days, less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method, with a copy of the invoice/receipt number and a brief note for reason of return).

Please Note: You must inform ButlerTechnik of your intention to return goods prior to returning them. ButlerTechnik will then give confirmation and authorisation to return goods. Please quote and include your original invoice number.

Free delivery is available for orders placed with a minimum VAT exclusive value of £90.00. Free delivery method may not be our Next Day guaranteed service dependent on availability.

Orders placed after 15:00hrs cannot be promised to be despatched same day, though we will always endeavour to despatch if possible. We will however in all cases despatch the following working day using your chosen delivery method

Interlink Express

UK Courier delivery services are provided by Interlink Express. Occasionally we may use other next-day carriers dependent on where you live in the UK. You will receive an initial email confirmation of your successful order placement, followed by a further email confirming dispatch. Customers will also be informed of the delivery company, then you will receive your order by the end of the next working day. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays. Our courier service is a next business day tracked delivery, however in some more remote areas of the UK delivery may take an additional working day. A signature will be always be required.

Predict and Follow My Parcel service.

Interlink Express to send your parcels, all deliveries receive notification on the day of delivery of a one hour delivery window by SMS text and/or email (where the customer has provided these details). This enables our customers to plan their days without fear of missing their expected new heater or timely repair and service parts

Tracking and further information available at - www.dpdlocal.co.uk

Royal Mail

Our standard UK delivery service is with the Royal Mail 24 Hour service and once dispatched it will be with you between 1 to 3 working days. Royal Mail 48 Hour will take 2-3 days. A signature may be required.

All orders above basket value excl. VAT of £20.00 will require a signature as we despatch using a recorded delivery option with Royal Mail for added security of your items

Tracking and further information available at - www.royalmail.com/track-your-item

ButlerTechnik deliver to the following countries:

To quickly find your country on this list press keys "Ctrl F" and type the name of the country.

Local (UK)

• Mainland
• Non Mainland
• Channel Islands (Jersey)
• Channel Islands (Guernsey)

European

• Republic Of Ireland
• UK - Northern Ireland
• France
• Spain
• Sweden
• Germany
• Denmark
• Finland
• Netherlands
• Portugal
• Norway
• Greece
• Italy
• Switzerland
• Slovakia
• Poland
• Austria
• Belgium
• Bulgaria
• Cyprus
• Hungary
• Luxembourg
• Malta
• Romania
• Albania
• Armenia
• Azerbaijan
• Belarus
• Bosnia and Herzegovina
• Croatia
• Czech Republic
• Estonia
• Georgia
• Kazakstan
• Latvia
• Liechtenstein
• Lithuania
• Macedonia (FYR)
• Moldova
• Monaco
• San Marino
• Slovenia
• Turkey
• Andorra
• Montenegro
• Serbia
• Vatican City State

International Zone 1

• Iceland
• USA
• Canada
• Japan
• Hong Kong
• Singapore
• South Africa
• French Guiana
• Guadeloupe
• Martinique
• Algeria
• American Samoa
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Aruba
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belize
• Benin
• Bermuda
• Bhutan
• Bolivia
• Botswana
• Bouvet Island
• Brazil
• British Indian Ocean Territory
• Brunei Darussalam
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Cape Verde
• Cayman Islands
• Central African Republic
• Chad
• Chile
• China
• Christmas Island
• Cocos (Keeling) Islands
• Colombia
• Comoros
• Congo
• Cook Islands
• Costa Rica
• Côte d'Ivoire
• Djibouti
• Dominica
• Dominican Republic
• Ecuador
• Egypt
• El salvador
• Equatorial Guinea
• Eritrea
• Ethiopia
• Faroe Islands
• Fiji
• French Polynesia
• French Southern Territories
• Gabon
• Gambia
• Ghana
• Gibraltar
• Greenland
• Grenada
• Guam
• Guatemala
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Heard Island and McDonald Islands
• Honduras
• India
• Indonesia
• Iraq
• Israel
• Jamaica
• Jordan
• Kenya
• Kiribati
• Kuwait
• Kyrgystan
• Lao
• Lebanon
• Lesotho
• Liberia
• Macau
• Madagascar
• Malawi
• Malaysia
• Maldives
• Mali
• Marshall Islands
• Mauritania
• Mauritius
• Mayotte
• Mexico
• Micronesia
• Mongolia
• Montserrat
• Morocco
• Mozambique
• Namibia
• Nauru
• Nepal
• Netherlands Antilles
• New Caledonia
• Nicaragua
• Niger
• Nigeria
• Niue
• Norfolk Island
• Northern Mariana Islands
• Oman
• Pakistan
• Palau
• Panama
• Paraguay
• Peru
• Philippines
• Pitcairn
• Puerto Rico
• Qatar
• Rwanda
• Saint Helena
• Saint Kitts and Nevis
• Saint Lucia
• Saint Pierre and Miquelon
• Saint Vincent and the Grenadines
• Samoa
• Sao Tome and Principe
• Saudi Arabia
• Senegal
• Seychelles
• Sierra Leone
• Somalia
• South Georgia
• South Korea
• Sri Lanka
• Suriname
• Svalbard and Jan Mayen Islands
• Swaziland
• Taiwan
• Tajikistan
• Tanzania
• Thailand
• Togo
• Tokelau
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkmenistan
• Turks and Caicos Islands
• Tuvalu
• Uganda
• United Arab Emirates
• United States Minor Outlying Islands
• Uruguay
• Uzbekistan
• Vanuatu
• Venezuela
• Viet Nam
• Virgin Islands (British)
• Virgin Islands (U.S.)
• Wallis and Futuna Islands
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

International Zone 2

• Australia
• New Zealand
• Antarctica
• Falkland Islands
• Papua New Guinea
• Russia
• Ukraine

Go to the ACCOUNT LOGIN page and click the reset password link.

You will then be sent a reset password link via your email address.

The username for your account is the email address you used when registering.

If your are still unable to access your account, please contact us.